Privacy Policy

Understand how we use your data

Route Call Communication (RCC) is committed to protecting your privacy. Learn how we handle your personal data in compliance with NDPA 2023 and NCC guidelines.

Who we are

Route Call Communication (RCC) Limited is a preferred telephone service provider licensed by the Nigerian Communications Commission (NCC). We are a major actor in voice platform solution integration and deployment, delivering powerfully built solutions and products designed to delight our customers.

At RCC, we are committed to enabling customers to connect in more intelligent ways. Through our smart, cloud-based software service platform, we build compelling linked experiences for businesses and consumers alike. Our clients have consistently rated Route Call Communication’s commercial and consumer phone service solutions as the best in the industry.

With a strong focus on innovation, reliability, and customer satisfaction, we leverage cutting-edge technology to provide seamless communication services that empower businesses to thrive and families to stay connected.

Definitions and Key Terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, they are strictly defined as follows:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.

  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Route Call Communication (RCC) Limited, [Insert Registered Address], Nigeria, that is responsible for your information under this Privacy Policy.

  • Country: where Route Call Communication (RCC) or the owners/founders of Route Call Communication (RCC) are based, in this case is NG (the Federal Republic of Nigeria).

  • Customer: refers to the company, organization or person that signs up to use the Route Call Communication (RCC) Service to manage the relationships with your consumers or service users.

  • Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Route Call Communication (RCC) and use the services.

  • IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.

  • NG: the Federal Republic of Nigeria.

  • Personnel: refers to those individuals who are employed by Route Call Communication (RCC) or are under contract to perform a service on behalf of one of the parties.

  • Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

  • Service: refers to the service provided by Route Call Communication (RCC) as described in the relative terms (if available) and on this platform.

  • Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

  • Website/Site: Route Call Communication (RCC)’s website, which can be accessed via this URL: www.rcc-ltd.com.

  • You: a person or entity that is either registered with Route Call Communication (RCC) Limited to use the services or is a visitor of our site.

Information Automatically Collected

Pieces of information such as your Internet Protocol (IP) address and/or browser and device characteristics are collected automatically when you visit our platform. They may be used to connect your computer to the Internet. Other information collected automatically could be a login, e-mail address, password, computer and connection information such as browser plug-in types and versions and time zone setting, operating systems and platforms, purchase history,  (we sometimes aggregate with similar information from other Users), the full Uniform Resource Locator (URL) clickstream to, through, and from our Website that may include date and time; cookie number; parts of the site you viewed or searched for; and the phone number you used to call our Customer Services. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our website for fraud prevention and other purposes. During your visits, we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

We automatically collect certain information when you visit, use, or navigate the platform. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about who and when you use our services, and other technical information. This information is primarily needed to maintain the security and operation of our platform and for our internal analytics and reporting purposes.

Information Collected Via Contact Form

If you are a visitor of our website, you may contact us via the contact form through which we may receive information such as your name, email address, and telephone number. Such information may be necessary in order for us to get feedback from you, answer inquiries, and give you updates, among other things.

Personnel

If you are a Route Call Communication (RCC) worker or applicant, we collect information you voluntarily provide to us. We use the information collected for human resources purposes in order to administer benefits to workers and screen applicants.

You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes, and deletions will have no effect on other information that we maintain or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change, or deletion.

Rights of Data Subjects

Persons whose personal data are held by us are entitled to the following rights under the Nigeria Data Protection Act 2023 (NDPA) and the General Application and Implementation Directive 2025 (GAID):

  • Right to be informed of the processing of data;

  • Right to complain or send a request to us;

  • Right to obtain information about their data from us free of charge except as otherwise provided by regulation or public policy;

  • Right to withdraw consent;

  • Right to access their personal data;

  • Right to data portability;

  • Right to data rectification;

  • Right to restrict or object to the processing of their data;

  • Right to be informed where their data is being processed for additional purposes;

  • Right to be informed about the transfer of their data to another country;

  • Right to complain to the Nigeria Data Protection Commission (NDPC) or other relevant authority; and

  • Right to data deletion (right to be forgotten).

Data Protection Principles

We are committed to following the principles contained in the Nigeria Data Protection Act 2023 (NDPA) and the General Application and Implementation Directive 2025 (GAID), which have replaced the Nigeria Data Protection Regulation (NDPR) 2019:

Transparency

We are committed to taking appropriate measures to provide any information relating to processing to the data subject in a concise, transparent, intelligible, and easily accessible form, using clear and plain language.

Purpose and Limitation

We collect personal data solely for the purposes identified in this policy or any other relevant document or on the basis of any other non-written communication, provided the Data Subject’s consent has been obtained. Such Personal Data obtained may not be reused for another purpose that is incompatible with the original purpose, except a new Consent is obtained.

Limitation

The provisions of laws such as the NDPA 2023 and the GAID 2025, which regulate data protection, will be strictly complied with by us and any of our employees in breach of them may be liable under our internal disciplinary procedures and/or policies, in addition to whatever legal liabilities that may apply.

Accuracy

We shall ensure that whatever personal data we obtain is accurate and that data subjects exercise the right to access and rectify their data.

Storage Limitation

We will only retain personal data for as long as needed. Where we no longer require such personal data we will ensure its permanent deletion.

Confidentiality

We will ensure that there exist adequate security measures to protect whatever personal data we obtain and keep them confidential and out of the reach of unauthorised personnel.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Route Call Communication (RCC) or any of its Corporate Affiliates (as defined herein), or that portion of Route Call Communication (RCC) or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by or is under common control with Route Call Communication (RCC), whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

Governing Law

This Privacy Policy is governed by the laws of the Federal Republic of Nigeria (NG) without regard to its conflict of laws provisions. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy.

The laws of NG, excluding its conflicts of law rules, shall govern this Agreement and your use of the app. Your use of the app may also be subject to other local, state, national, or international laws.

By using Route Call Communication (RCC) or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

Your Consent

We’ve updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it’s being used. By using our site or app (if any), or registering an account, you hereby consent to our Privacy Policy and agree to its terms.

Links to Other Websites

This Privacy Policy applies only to our Site and the Services offered through it. The Site or Services may contain links to other websites not operated or controlled by Route Call Communication (RCC). We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Cookies

Route Call Communication (RCC) uses “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our Site but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Blocking and Disabling Cookies and Similar Technologies

Wherever you are located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser; you will need to do this yourself from within your browser. You should visit your browser’s help menu for more information.

Kids’ Privacy

We do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.

Changes To Our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can stop accessing our Site or delete your account (if any).

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services (“Third-Party Services”).

You acknowledge and agree that Route Call Communication (RCC) shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Route Call Communication (RCC) does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.

Contact Us

Don’t hesitate to contact us if you have any questions.

Route Call Communication (RCC) Limited
Website: www.rcc-ltd.com
Email: support@rcc-ltd.com
Phone: 02013307225 | 0201330RCCL
WhatsApp: +2348056707465
Mobile: +2348056707465 | +2348039677524